/* ============================================
   Unified Support Widget - Replaces Helpscout Beacon
   AI Chat + Helpscout Escalation Integration
   ============================================ */

/* ===== Accessibility - Screen Reader Only ===== */
.sr-only {
    position: absolute;
    width: 1px;
    height: 1px;
    padding: 0;
    margin: -1px;
    overflow: hidden;
    clip: rect(0, 0, 0, 0);
    white-space: nowrap;
    border-width: 0;
}

/* ===== Widget Launcher Button ===== */
.support-widget-launcher {
    position: fixed;
    right: 20px;
    bottom: 20px;
    width: 60px;
    height: 60px;
    background: var(--porkbun_pink);
    border: none;
    border-radius: 50%;
    box-shadow: 0 4px 12px rgba(239, 120, 120, 0.4);
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    z-index: 1048;
    transition: all 0.3s ease;
}

.support-widget-launcher:hover {
    transform: scale(1.1);
    background: var(--porkbun_pink_hover);
    box-shadow: 0 6px 20px rgba(239, 120, 120, 0.5);
}

.support-widget-launcher:active {
    transform: scale(0.95);
}

.support-widget-icon {
    width: 28px;
    height: 28px;
}

.support-widget-notification-badge {
    position: absolute;
    top: -4px;
    right: -4px;
    background: #ff3b3b;
    color: white;
    font-size: 11px;
    font-weight: 600;
    padding: 2px 6px;
    border-radius: 10px;
    min-width: 20px;
    text-align: center;
    box-shadow: 0 2px 4px rgba(0, 0, 0, 0.2);
}

/* ===== Widget Window ===== */
.support-widget-window {
    position: fixed;
    right: 20px;
    bottom: 95px;
    width: 400px;
    max-width: calc(100vw - 40px);
    height: 600px;
    max-height: calc(100vh - 140px);
    background: white;
    border-radius: 12px;
    box-shadow: 0 8px 30px rgba(0, 0, 0, 0.15);
    z-index: 1048;
    display: flex;
    flex-direction: column;
    opacity: 0;
    transform: translateY(20px) scale(0.95);
    pointer-events: none;
    transition: all 0.3s cubic-bezier(0.4, 0, 0.2, 1);
}

.support-widget-window.open {
    opacity: 1;
    transform: translateY(0) scale(1);
    pointer-events: auto;
}

.support-widget-window.hidden {
    display: none;
}

/* ===== Header ===== */
.support-widget-header {
    background: var(--porkbun_pink);
    color: white;
    padding: 16px 20px;
    border-radius: 12px 12px 0 0;
    display: flex;
    align-items: center;
    justify-content: space-between;
    flex-shrink: 0;
}

.support-widget-header-left {
    display: flex;
    align-items: center;
    gap: 12px;
}

.support-widget-avatar {
    width: 40px;
    height: 40px;
    background: rgba(255, 255, 255, 0.2);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
}

.support-widget-header-info {
    display: flex;
    flex-direction: column;
    gap: 4px;
}

.support-widget-title {
    font-size: 16px;
    font-weight: 600;
    line-height: 1.2;
}

.support-widget-status {
    display: flex;
    align-items: center;
    gap: 6px;
    font-size: 13px;
    opacity: 0.9;
}

.support-widget-status-dot {
    width: 8px;
    height: 8px;
    background: #4ade80;
    border-radius: 50%;
    animation: pulse-dot 2s ease-in-out infinite;
}

@keyframes pulse-dot {
    0%, 100% { opacity: 1; }
    50% { opacity: 0.5; }
}

.support-widget-header-actions {
    display: flex;
    gap: 8px;
}

.support-widget-header-btn {
    width: 32px;
    height: 32px;
    background: rgba(255, 255, 255, 0.15);
    border: none;
    border-radius: 6px;
    color: white;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: background 0.2s;
}

.support-widget-header-btn:hover {
    background: rgba(255, 255, 255, 0.25);
}

/* ===== Messages Area ===== */
.support-widget-messages {
    flex: 1;
    overflow-y: auto;
    padding: 20px;
    background: #f9fafb;
    display: flex;
    flex-direction: column;
    gap: 16px;
}

/* Custom scrollbar */
.support-widget-messages::-webkit-scrollbar {
    width: 6px;
}

.support-widget-messages::-webkit-scrollbar-track {
    background: transparent;
}

.support-widget-messages::-webkit-scrollbar-thumb {
    background: rgba(0, 0, 0, 0.2);
    border-radius: 3px;
}

.support-widget-messages::-webkit-scrollbar-thumb:hover {
    background: rgba(0, 0, 0, 0.3);
}

/* ===== Welcome Message ===== */
.support-widget-welcome {
    text-align: center;
    padding: 20px 10px;
}

.support-widget-welcome-icon {
    margin-bottom: 16px;
}

.support-widget-welcome h3 {
    font-size: 20px;
    font-weight: 600;
    color: #111827;
    margin: 0 0 12px 0;
}

.support-widget-welcome p {
    font-size: 14px;
    color: #6b7280;
    margin: 0 0 16px 0;
    line-height: 1.6;
}

.support-widget-welcome ul {
    text-align: left;
    list-style: none;
    padding: 0;
    margin: 0 0 16px 0;
}

.support-widget-welcome li {
    font-size: 14px;
    color: #374151;
    padding: 6px 0;
    padding-left: 24px;
    position: relative;
}

.support-widget-welcome li:before {
    content: "✓";
    position: absolute;
    left: 0;
    color: #10b981;
    font-weight: 600;
}

.support-widget-welcome-note {
    font-size: 13px;
    color: #9ca3af !important;
    font-style: italic;
}

/* ===== Quick Actions ===== */
.support-widget-quick-actions {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 8px;
    margin-top: 20px;
}

.support-widget-quick-action {
    padding: 10px 14px;
    background: white;
    border: 1px solid #e5e7eb;
    border-radius: 8px;
    font-size: 13px;
    color: #374151;
    cursor: pointer;
    transition: all 0.2s;
    text-align: center;
    line-height: 1.4;
}

.support-widget-quick-action:hover {
    border-color: var(--porkbun_pink);
    color: var(--porkbun_pink);
    background: var(--porkbun_pink_light);
    transform: translateY(-2px);
}

/* ===== Chat Messages ===== */
.support-widget-message {
    display: flex;
    flex-direction: column;
    gap: 6px;
    animation: message-slide-in 0.3s ease;
}

@keyframes message-slide-in {
    from {
        opacity: 0;
        transform: translateY(10px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

.support-widget-message-label {
    font-size: 11px;
    color: #9ca3af;
    font-weight: 500;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    padding: 0 4px;
}

.support-widget-message-bubble {
    max-width: 85%;
    padding: 12px 16px;
    border-radius: 16px;
    font-size: 14px;
    line-height: 1.6;
    word-wrap: break-word;
}

/* User messages */
.support-widget-message.user {
    align-items: flex-end;
}

.support-widget-message.user .support-widget-message-bubble {
    background: var(--porkbun_pink);
    color: white;
    border-bottom-right-radius: 4px;
}

/* Bot messages */
.support-widget-message.bot {
    align-items: flex-start;
}

.support-widget-message.bot .support-widget-message-bubble {
    background: white;
    color: #374151;
    border: 1px solid #e5e7eb;
    border-bottom-left-radius: 4px;
}

/* System messages */
.support-widget-message.system {
    align-items: center;
}

.support-widget-message.system .support-widget-message-bubble {
    background: #fef3c7;
    color: #92400e;
    border: 1px solid #fde68a;
    text-align: center;
    font-size: 13px;
}

/* Message content formatting */
.support-widget-message-bubble p {
    margin: 0 0 8px 0;
}

.support-widget-message-bubble p:last-child {
    margin: 0;
}

.support-widget-message-bubble strong {
    font-weight: 600;
}

.support-widget-message-bubble ul,
.support-widget-message-bubble ol {
    margin: 8px 0;
    padding-left: 20px;
}

.support-widget-message-bubble li {
    margin: 4px 0;
}

/* ===== Message Sources ===== */
.support-widget-message-sources {
    max-width: 85%;
    margin-top: 8px;
    padding: 12px;
    background: #f3f4f6;
    border-radius: 8px;
    font-size: 13px;
}

.support-widget-message.bot .support-widget-message-sources {
    align-self: flex-start;
}

.support-widget-message-sources-title {
    font-size: 11px;
    color: #6b7280;
    font-weight: 600;
    text-transform: uppercase;
    margin-bottom: 8px;
}

.support-widget-message-source-link {
    display: block;
    color: var(--porkbun_pink);
    text-decoration: none;
    margin: 6px 0;
    transition: color 0.2s;
}

.support-widget-message-source-link:hover {
    color: var(--porkbun_pink_hover);
    text-decoration: underline;
}

/* ===== Typing Indicator ===== */
.support-widget-typing {
    display: flex;
    gap: 4px;
    padding: 12px 16px;
}

.support-widget-typing span {
    width: 8px;
    height: 8px;
    background: #d1d5db;
    border-radius: 50%;
    animation: typing-bounce 1.4s infinite;
}

.support-widget-typing span:nth-child(2) {
    animation-delay: 0.2s;
}

.support-widget-typing span:nth-child(3) {
    animation-delay: 0.4s;
}

@keyframes typing-bounce {
    0%, 60%, 100% {
        transform: translateY(0);
    }
    30% {
        transform: translateY(-8px);
    }
}

/* ===== Input Area ===== */
.support-widget-input-area {
    flex-shrink: 0;
    background: white;
    border-top: 1px solid #e5e7eb;
    padding: 12px;
}

.support-widget-escalate-bar {
    margin-bottom: 8px;
}

.support-widget-escalate-btn {
    width: 100%;
    padding: 10px 16px;
    background: white;
    border: 1px solid #e5e7eb;
    border-radius: 8px;
    color: #374151;
    font-size: 14px;
    font-weight: 500;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    transition: all 0.2s;
}

.support-widget-escalate-btn:hover {
    background: #f9fafb;
    border-color: var(--porkbun_pink);
    color: var(--porkbun_pink);
}

.support-widget-escalate-btn svg {
    width: 16px;
    height: 16px;
}

.support-widget-input-wrapper {
    display: flex;
    gap: 8px;
    align-items: flex-end;
}

.support-widget-input {
    flex: 1;
    padding: 10px 12px;
    border: 2px solid #e5e7eb;
    border-radius: 8px;
    font-size: 14px;
    font-family: inherit;
    resize: none;
    min-height: 44px;
    max-height: 120px;
    transition: border-color 0.2s;
}

.support-widget-input:focus {
    outline: none;
    border-color: var(--porkbun_pink);
}

.support-widget-send-btn {
    width: 44px;
    height: 44px;
    background: var(--porkbun_pink);
    border: none;
    border-radius: 8px;
    color: white;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
    transition: all 0.2s;
}

.support-widget-send-btn:hover:not(:disabled) {
    transform: translateY(-2px);
    background: var(--porkbun_pink_hover);
    box-shadow: 0 4px 12px rgba(239, 120, 120, 0.4);
}

.support-widget-send-btn:active:not(:disabled) {
    transform: translateY(0);
}

.support-widget-send-btn:disabled {
    opacity: 0.4;
    cursor: not-allowed;
}

.support-widget-footer-note {
    margin-top: 8px;
    text-align: center;
    font-size: 11px;
    color: #9ca3af;
}

/* ===== Mobile Responsive ===== */
@media (max-width: 768px) {
    .support-widget-launcher {
        width: 56px;
        height: 56px;
        right: 16px;
        bottom: 16px;
    }

    .support-widget-window {
        right: 0;
        bottom: 0;
        width: 100%;
        height: 100%;
        max-width: 100%;
        max-height: 100vh;
        border-radius: 0;
    }

    .support-widget-header {
        border-radius: 0;
    }

    .support-widget-messages {
        padding: 16px;
    }

    .support-widget-message-bubble {
        max-width: 90%;
    }

    .support-widget-message-sources {
        max-width: 90%;
    }

    .support-widget-quick-actions {
        grid-template-columns: 1fr;
    }
}

@media (max-width: 480px) {
    .support-widget-header {
        padding: 12px 16px;
    }

    .support-widget-title {
        font-size: 15px;
    }

    .support-widget-avatar {
        width: 36px;
        height: 36px;
    }

    .support-widget-messages {
        padding: 12px;
        gap: 12px;
    }

    .support-widget-welcome {
        padding: 16px 8px;
    }

    .support-widget-welcome h3 {
        font-size: 18px;
    }
}

/* ===== Minimized State ===== */
.support-widget-window.minimized {
    height: auto;
    max-height: none;
}

.support-widget-window.minimized .support-widget-messages,
.support-widget-window.minimized .support-widget-input-area {
    display: none;
}

/* ===== Accessibility ===== */
.support-widget-launcher:focus,
.support-widget-header-btn:focus,
.support-widget-send-btn:focus,
.support-widget-escalate-btn:focus,
.support-widget-quick-action:focus {
    outline: 2px solid var(--porkbun_pink);
    outline-offset: 2px;
}

/* ===== Print hiding ===== */
@media print {
    .support-widget-launcher,
    .support-widget-window {
        display: none !important;
    }
}