Customer Service

Porkbun.com provides customer service and support via email. Emails sent to support@porkbun.com will be reviewed by our customer service team and addressed in a timely fashion. You should expect a response to general support inquiries within 24 hours. 

If you have received bad service from Porkbun and wish to lodge a complaint, you may do so by emailing support@porkbun.com and placing the word "complaint" in the subject header. We will investigate and take an action if appropriate.

Abuse

All reports of abuse — including issues related to phishing, malware, spam, or other DNS-related violations — must be submitted through our Abuse Reporting Form. Due to the possible volume of reports, the requirement for certain evidence and information, and the need to standardize all reports — we cannot accept any abuse reports via email.

Please note the following:

• You will receive a confirmation email that your Abuse Report was received within 24 hours of submitting a report.
• Not all reports will receive further follow-up (See below - Checking the Status of a Report).
• Porkbun only addresses DNS-related abuse in alignment with our ICANN contract. We cannot arbitrate content disputes or trademark issues.

Verifiable evidence is required for all abuse complaints. This ensures we can act responsibly and communicate effectively with all involved parties

Checking the Status of a Report

If you've already submitted an abuse complaint, you can check the status at https://abuse.cleandns.space/porkbun.

Click the Check Report Status button and enter your email address and report ID to view updates.