Porkbun.com provides customer service and support via email. Emails sent to email@example.com will be reviewed by our customer service team and addressed in a timely fashion. You should expect a response to general support inquiries within 24 hours.
If you have recieved bad service from Porkbun and wish to lodge a complaint, you may do so by emailing firstname.lastname@example.org and placing the word "complaint" in the subject header. We will investigate and take an action if appropriate.
Please report any verifiable abuse of our services as stated in our Registration Agreement (such as phishing, pharming, malware distribution, spam, or illegal activity) to our Abuse Manager via email to email@example.com, via our web form at https://porkbun.com/abuse/, or via telephone at +1.5038508351. We will review all abuse complaints, and after investigating well-founded reports, Porkbun will take what it deems to be necessary and appropriate action, which may include the suspension, cancellation, or termination of relevant registrar services; or no action at all.
For both abuse complaints and service complaints, you should receive a response within 3 days. If you are dissatisfied with Porkbun's response, you may reply to our most recent communication and request escalation. If we receive an escalation request, we will re-open your case and investigate again.