Customer Service

Porkbun.com provides customer service and support via email. Emails sent to support@porkbun.com will be reviewed by our customer service team and addressed in a timely fashion. You should expect a response to general support inquiries within 24 hours. 

If you have received bad service from Porkbun and wish to lodge a complaint, you may do so by emailing support@porkbun.com and placing the word "complaint" in the subject header. We will investigate and take an action if appropriate.

Abuse

All reports of abuse — including issues related to phishing, malware, spam, or other DNS-related violations — must be submitted through our Abuse Reporting Form. Due to the possible volume of reports, the requirement for certain evidence and information, and the need to standardize all reports — we cannot accept any abuse reports via email.

Please note the following:

Verifiable evidence is required for all abuse complaints. This ensures we can act responsibly and communicate effectively with all involved parties

Checking the Status of a Report

If you've already submitted an abuse complaint, you can check the status at https://abuse.cleandns.space/porkbun.

Click the Check Report Status button and enter your email address and report ID to view updates.



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