Open position: Email/phone support at a growing domain name registrar—full time

$18/hour, benefits

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Are you a nerd who loves delivering top-notch customer service? If you’re good at diagnosing technical issues, enjoy talking on the phone, and have solid writing skills, send us your resume! ​ ​

Porkbun, a domain name registrar in downtown Portland, is looking to add a full-time Technical Support Representative. From .com to .pizza to .plumbing, Porkbun sells nearly 400 extensions direct to consumers at the best rates in the business. Our no-nonsense interface and super-cheap prices mean we’re adding new customers at a fantastic rate. ​ ​

We think is the best registrar on the web. But even the easiest-to-use interface can’t solve every customer issue. ​ ​

You’ll likely deal with: ​ ​
-People trying to connect their domain to hosting
-People transferring domains to Porkbun from other registrars
-Name resolution issues
-Questions related to our own hosting products
-Pricing and billing inquiries
-A CEO who casually inserts puns into conversations ​ ​

Don’t know much about domains? We’ll train you! If you’ve got computer networking experience and love learning new things, specific knowledge of the industry is not required. ​ ​

-You can write emails with a professional tone and continue to deliver excellent support even in the face of customers' stress, tantrums, and disasters of their own making… and sometimes ours
-You love the feeling of making a customer happy
-You’re a crackerjack diagnostician with networking experience
-Two years of tech support experience either at an internal help desk or customer-facing position ​ ​

If the above describes you, or you can make a strong case for why we should hire you anyway, please send a resume and cover letter to with the subject line “Fall 2019 Technical Support Representative” ​ ​

The hours are 9 a.m – 5 p.m. Monday-Friday here in our downtown Portland office, plus three hours of weekend work once per month on a flexible schedule. Sorry, this isn’t a remote position, you need to be able to commute to downtown Portland five days per week. ​ ​

This position offers full medical and dental benefits. ​ ​

Why work for Porkbun: ​ ​

We’re a small team, but we’re disrupting a multi-billion-dollar industry in a big way. This means a single a motivated individual can make a huge impact both at our office and the domains industry in general, merely by showing up and doing what they do best. ​ ​

Porkbun is committed to a policy of nondiscrimination in employment on any basis. This is a fun place to work, but we’re not blind optimists; instead our culture thrives on clear-eyed assessments to recognize and solve problems. Also, everyone who works here is genuinely nice. If this sounds like heaven to you, please apply.

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