Contact Us

We're here to help! Real humans, no phone trees, no waiting on hold forever. Pick the option that works best for you.

Knowledge Base Start Here

Most common questions are already answered in our knowledge base. A quick search often gets you an answer in seconds, no waiting required.

Browse the Knowledge Base

Chat With Us

Couldn't find your answer? Click the help icon in the corner of any page to start a chat. If you're logged in, your chat is tied to your account, so we can look up your domains, see your order history, and actually fix things for you.

Live chat is staffed every day, 9am - 5pm Pacific, weekends and holidays included. During busy periods chat can reach capacity, and when that happens you'll see an email option instead of a live chat. You are welcome to try again later during staffed hours.

Open Chat

Not logged in? Log in first and we'll bring you right back here with chat ready to go.

Email

Prefer email? Send us a note any time and a real person will get back to you.

support@porkbun.com

24 / 7 / 365 email support

Average email response time is currently 6 hours, though response times can stretch to over 12 hours. We are actively bringing these numbers down.

Phone

Yes, Porkbun offers real phone support, and we always have. Tired of automated systems? The first person you speak to is a knowledgeable domain expert on our USA-based support team.

1.855.PORKBUN (1.855.767.5286)

Every day, 9AM - 5PM Pacific Time
Weekends and holidays included.

If you are placed into a hold queue, you can dial "9" to receive a call back rather than wait on hold, which we recommend.

Report Abuse

Reporting phishing, malware, or other abuse on a Porkbun-registered domain? Use our abuse form so it gets to the right team right away.

For the fastest response, please use the form. Even if you reach out via chat or email, our team will redirect you here, so starting with the form gets your report in front of the right people right away.

Report Abuse

Common Questions

Does Porkbun offer phone support?

Yes. Porkbun has offered live phone support for years and still does. Call 1.855.PORKBUN (1.855.767.5286) and the first person you speak to is a knowledgeable domain expert on our USA-based support team, not an automated menu.

What are Porkbun's support hours?

Phone and live chat are staffed every day from 9AM to 5PM Pacific Time, weekends and holidays included. Email support is available 24 / 7 / 365. Chat capacity is limited, so during busy hours chat may only offer email.

Why does Porkbun's chat sometimes only offer email?

During busy periods our chat agents can all be at capacity. When that happens you'll see an email option instead of a live chat, rather than waiting in a queue. Chat is staffed every day during our published hours, so this means chat is full rather than unstaffed, and your message still reaches the same support team.

Do I have to wait on hold to reach a person?

No. If all of our agents are busy and you land in a hold queue, you can dial "9" to request a call back instead of waiting on hold. We recommend it.


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